Custom Order Process
After placing your custom order, please allow seven business days for your the creation of your custom design. Once your design has been created, we’ll send you an email containing your custom design for your review.
Requests for Edits to Custom Designs
We’ll give you between two to three business days to respond with any requests for small edits or to approve your design.
Requests for edits are limited to:
- Changes in color
- Errors in spelling
If we haven’t heard from you after three business days, we’ll send a follow up email asking for your approval. After an additional two business days, we will send one final follow up email. If we have not received a response after a second follow-up email, we will actively move forward with the design we’ve made for your custom order.
Any requests for additions to a design (such as a background or text) that were not a part of the original scope of the order can be made at an up charge. In the rare event you are unhappy with your design and wish to not continue with your order, you will receive a refund for your order minus a $15.00 design fee.
Once we have received your stamp of approval, please allow between one to two weeks for the completion of your order. In some rare instances, due to supply chain shortages, the customization process may take longer than three weeks. In those cases, the delay will be communicated.
Return Policy on Custom Orders
Due to their unique and personalized nature, returns on custom orders are not accepted. This includes t-shirts, hoodies, crew neck sweatshirts, and artwork. Additional non-returnable items include gift cards/certificates.
Return Policy on Basic Design Orders
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your non-custom item must be unused and in the same condition that you received it.
To complete your non-custom return, we require a receipt or proof of purchase.
Please do not send your non-custom purchase back to any apparel manufacturers.
No refunds, including partial refunds, will be granted for:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your non-custom return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will receive a full refund minus a 15% restocking fee.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@filthycleanapparel.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: P.O. Box 261632, Tampa, FL 33685.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: P.O. Box 261632, Tampa, FL 33685.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have questions about our process, please visit our FAQs page. Or, contact us at email@example.com for questions related to refunds and returns.